User Testing

Objective

Gain insights on how users interact and their satisfaction with the prototype.

Workshop

Tasks:

1. Prior to the user arriving:
2. Allow time to prepare the test environment i.e. prototype setup
3. Designate who will facilitate and who will be the note-taker
   • Facilitator provides instructions to the user
   • Note-taker scribes insights during the user test
4. Facilitator welcomes the user, explains in brief the purpose of the user test and answers any questions the user may have
   • Explain importance of user to think aloud during the user test
   • Remind users that it is the prototype being tested and not them as an individual
   • Avoid leading phrases and/or questions throughout
   • Set expectations that the prototype may not contain all the functionality/screens the product will ultimately have
   • Brief periods of silence from the user is acceptable - recognise the difference between “time to think” and wasting time
5. Facilitator reads the test scenario aloud prior and provide user with a copy
6. User asked to begin working through the test scenario
7. Note-taker scribes user behaviours, comments, error and completion rates for the test scenario
8. User test will finish when user completes the test scenario or the allotted time for the test scenario is over
9. Facilitator thanks the user for their time and asks if they would be interested in participating in future user tests
10. Post user test the facilitator and note-taker spend 15 minutes to debrief and capture insights on post-it notes
    • Use one post-it note per insight
    • Insights will be shared with wider group during user synthesis

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