User Interview Guides

Objective

Define a question set to facilitate user interviews.

Workshop

Tasks:

1. Individually scribe on post-it notes the 5 questions you would want to ask a user
   • Questions should be based on assumptions surfaced throughout Discovery
   • Use one post-it note per risk
2. Each participant shares their questions with the group and adds questions to a shared space (i.e. whiteboard)
3. Group to sort questions into common topics
   • Topics could include but should not be limited to: Intro; Current Workflow; Ideal Process;
   • Remove duplicated questions during sorting
4. Individually dot vote on the top 5 questions you consider to be the most important
   • Each participant gets 5 votes
5. Nominate a participant to create the 'Interview Sheet' to be used for User Interviews
   • Re-word/phrase the questions to be non-leading and consider local terminology
6. Repeat above steps for each required user type

Interview Sheet:

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